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Repair Warranty Information

Repair Warranty FAQ

What does this Repair Warranty Cover?

During the Repair Warranty Period (defined below) and within a reasonable amount of time after receipt of Customer’s written notice of a concern or problem with Action Target’s work, material, or equipment (collectively, “Work”), Action Target will repair or replace (at Action Target’s election) such Work that prove to be defective.

What is the Repair Warranty Period?

The “Repair Warranty Period” shall commence on the date Action Target’s Work is Substantially Complete, whether or not actual use of such Work begins on the Substantial Completion date. The term “Substantially Complete” means that point in time when all or a portion of the Work is sufficiently complete so that the Customer can use the Work for its intended use or purpose. The Repair Warranty Period shall expire one (1) year after the Substantial Completion date.

What does this Repair Warranty NOT Cover?

Action Target shall have no obligation to repair or replace the Work if the Work was (collectively “Exclusions”):

  • Improperly used by Customer or others (i.e., such use exceeded the operational and/or functional scope for which it was intended);
  • Not properly maintained by Customer in accordance with Action Target’s Operations and Maintenance Manual.
    • Regular maintenance items to be performed by Customer include, but are not limited to, the following: light bulbs, circuit breakers, batteries, filters, oil, grease, any consumable items, etc.;
  • Modified or altered by Customer or others;
  • Damaged or rendered inoperative as a result of:
    • The acts or omissions of the Customer or others, including, but not limited to:
      • Failure to implement recommended protection and/or armoring measures;
      • Failure to comply with the manufacturer’s printed instructions;
    • Acts of nature, including, but not limited to, lightning, flood, fire, earthquake, etc.;
    • Primary or secondary bullet strikes to or from non-impact surfaces (e.g., ceiling or wall baffles, moving target tracks, target trolleys, target stands, target holders, etc.);
    • Inadequate, incorrect, or unstable electricity supply;
    • Exposure to environmental conditions that exceed the scope of the product’s design;
    • The use of ammunition outside the intended scope of the product’s design;
  • Not operated in compliance with all applicable building, mechanical, plumbing, and electrical codes;

ACTION TARGET’S REPAIR WARRANTY DOES NOT COVER LIABILITY FOR ANY LOSS, COST, DAMAGE, OR EXPENSE OF ANY KIND, INCLUDING LOSS OF REVENUE IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OPERATION, OR REPAIR OF ANY ACTION TARGET PRODUCT.

ACTION TARGET’S REPAIR WARRANTY DOES NOT INCLUDE ANY OTHER WARRANTIES, AND CUSTOMER HEREBY WAIVES, RELEASE AND DISCLAIMS ANY AND ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS NOT ASSIGNABLE OR TRANSFERABLE BY CUSTOMER, BY OPERATION OF LAW, OR OTHERWISE. ANY ASSIGNMENT OR TRANSFER OF THE REPAIR WARRANTY SHALL VOID THE REPAIR WARRANTY.

What Will We Do To Correct The Problem?

Should Customer believe that any part or portion of the Action Target Work is defective and subject to the Repair Warranty, Customer shall: (i) notify Action Target within the Repair Warranty Period of the specific part or portion of the Work that is allegedly defective, and (ii) if the allegedly defective portion of the Work can be returned to Action Target, obtain a Return Authorization from Action Target before returning the same. Should a part or portion of the Work be received by Action Target from Customer (i) for which no Return Authorization has been given, (ii) which is received by Action Target after the Warranty Period, (iii) is not defective, or (iv) has been or appears to have been damaged or rendered inoperative due to one of the Exclusions (discussed above), Action Target (i) shall have no duty to repair or replace such allegedly defective part or portion of the Work, and (ii) shall only return the allegedly defective part or portion of the Work to Customer at Customer’s expense. Should Customer elect to have Action Target repair or replace the allegedly defective part or portion of the Work (at Customer’s expense), Action Target will repair or replace such allegedly defective part or portion of the Work at Action Target’s then current retail price.

What Must You Do To Keep The Warranty In Effect?

  1. Customer should conduct and document regular range checks and maintenance as outlined in the O&M Manual (Owner’s Manual).
  2. If a product does not function correctly, stop using it immediately and contact Action Target. Continuing to use any Work that is malfunctioning may cause further damage and/or injury.

Can I Purchase An Extended Warranty?

An extended warranty and/or maintenance package may expand your coverage beyond the conditions outlined in this standard warranty, but does not exist unless explicitly stated in writing.

Additional Questions

Questions may be directed to Action Target Technical Support by filling out the form below or contacting us at:

Telephone: (877) 852-2418

Email: technicalsupport@actiontarget.com

Address:
Action Target Technical Support
3411 S. Mountain Vista Pkwy
Provo, UT 84601
USA